As an inbound tour operator you may face an inspection. Office of Fair Trading inspectors will:
- act on complaints we receive, including from other retailers
- conduct random spot checks of inbound tour operators and tour guides.
You must follow an inspector's lawful direction or risk a fine.
Our inspectors must show you their signed photo ID.
Inspectors can:
- enter any public place that is open
- enter an area with the owner's permission
- enter any area if they have a warrant from the Magistrates Court
- search the premises
- take photos or video of the premises
- seize possessions
- take copies of documents
- take other people or equipment into the area.
These offences relate to non-compliance with inspectors.
| Offence | Maximum penalty |
|---|---|
| Failing to provide the required information | $32,260 or 1 year imprisonment |
| Making a false or misleading statement to an inspector or giving them false or misleading documents (unless you advise them of this) | $32,260 or 2 years imprisonment |
| Obstructing an inspector from exercising their powers | $32,260 or 1 year imprisonment |
| Impersonating an inspector | $12,904 |
| Failing to assist an inspector in the exercise of their powers | $32,260 or 1 year imprisonment |
| Failing to give your name and address to an inspector if they ask for it | $8,065 |